Last Updated: January 2024
At Zivranexvrozelon, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions for returning products purchased through our website at zivranexvrozelon.ddd. Please read this policy carefully before making a purchase.
By purchasing our products, you agree to the terms of this Return Policy. If you have any questions about returns or refunds, please contact us before initiating a return.
You may return unopened products within 30 days of the delivery date for a full refund of the purchase price, excluding shipping costs. To be eligible for a return, products must be:
For health and safety reasons, the following items cannot be returned:
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs. You may be required to provide photographic evidence of the damage or defect.
If you receive the wrong product due to our error, please contact us within 7 days of delivery. We will arrange for the correct product to be sent at no additional cost and provide a prepaid return label for the incorrect item.
To initiate a return, please follow these steps:
Once your return request is approved, we will provide you with:
Return authorizations are valid for 14 days from the date of issuance. Returns must be shipped within this timeframe.
When returning products:
Return shipping costs are handled as follows:
We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns. We are not responsible for returns lost or damaged in transit.
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to the following terms:
Refunds will be issued to the original payment method used for the purchase. Depending on your payment method:
The refund process follows this timeline:
Total refund time from return receipt to refund appearance: approximately 10-20 business days.
Partial refunds may be granted in the following situations:
The amount of any partial refund will be determined on a case-by-case basis and communicated to you before processing.
We currently do not offer direct product exchanges. If you wish to exchange a product for a different item:
If you receive a defective product, we will send a replacement at no additional cost. Contact us within 7 days of delivery to arrange a replacement. You may be required to return the defective product using a prepaid return label we provide.
For orders shipped to international addresses, the return process is similar to domestic returns, but please note:
Refunds for international orders will be issued in the original currency of purchase. Currency exchange rate fluctuations between the purchase date and refund date may result in a different amount in your local currency.
If you refuse delivery of your order, the order will be returned to us. Once we receive the returned shipment:
If a shipment is returned to us as undeliverable due to an incorrect address provided by you or failure to collect the package:
You may cancel your order before it ships by contacting us immediately at connectuse@zivranexvrozelon.world or +64 9 366 6400. If your order has already been processed or shipped, you will need to follow our standard return process once you receive the product.
If your order is successfully cancelled before shipment, you will receive a full refund of the purchase price, including any shipping fees paid. Refunds for cancelled orders are typically processed within 3-5 business days.
In the event of a product recall, we will notify affected customers via email and provide instructions for returning the product and receiving a full refund, including shipping costs.
If a product is discontinued after your purchase, our standard return policy still applies during the applicable return window.
Free promotional items or gifts included with your order must be returned along with the purchased product to receive a full refund. If promotional items are not returned, the value of those items may be deducted from your refund.
This Return Policy is in addition to, and does not limit, your rights under the New Zealand Consumer Guarantees Act 1993 and other applicable consumer protection laws. Under New Zealand law, you are entitled to:
Nothing in this Return Policy affects your statutory rights as a consumer. If a product is faulty or not as described, you may be entitled to remedies beyond those outlined in this policy.
We comply with the Fair Trading Act 1986 and are committed to fair and honest business practices.
After shipping your return, you can track its status by:
We will send you an email confirmation when:
If you disagree with our decision regarding a return or refund, please contact our customer service team at connectuse@zivranexvrozelon.world. We will review your case and work with you to reach a fair resolution.
If you are not satisfied with the initial resolution:
If we cannot resolve your dispute internally, you may contact:
We reserve the right to update or modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.
Returns initiated before a policy change will be governed by the policy in effect at the time of purchase. We encourage you to review this policy periodically.
For questions about returns, refunds, or this Return Policy, please contact us:
Zivranexvrozelon
Customer Service Department
205 Queen St, Auckland Central
Auckland 1010, New Zealand
Phone: +64 9 366 6400
Email: connectuse@zivranexvrozelon.world
Customer service hours: Monday-Friday, 9:00 AM - 5:00 PM NZST
We strive to respond to all inquiries within 24 hours during business days.
We reserve the right to refuse returns or issue refunds if we suspect fraudulent activity, including but not limited to:
Fraudulent return activity may result in account suspension and legal action.
Items marked as "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase cannot be returned unless defective or damaged upon receipt.
Special terms may apply to bulk orders or wholesale purchases. Please contact us for information about returns on bulk orders.